Source · Select Committees · Home Affairs Committee
Recommendation 65
65
Accepted in Part
Paragraph: 197
Recruit 200 NRM decision-makers by end of 2023 and reduce attrition to 15%.
Recommendation
The Home Office must recruit the promised 200 National Referral Mechanism decision-makers by the end of 2023 and focus on reducing the attrition rate to 15%. This should be done through increased resourcing, training and support for ongoing staff, as well as through enhanced recruitment campaigns. We recommend that the Home Office collects data on why decision-makers are leaving, to inform how to reduce attrition rates further.
Government Response Summary
The government commits to increasing the NRM workforce and boosting productivity, addressing the recruitment aspect, but does not specifically commit to the target of 200 staff by end of 2023, reducing attrition to 15%, or collecting data on reasons for staff leaving.
Paragraph Reference:
197
Government Response
Accepted in Part
HM Government
Accepted in Part
To reduce the average decision making time, we have significantly increased our workforce, including through a major recruitment exercise to further boost decision-maker numbers by around 200 staff. We have increased productivity and improved performance through new initiatives including mainstreaming best practice. Teams where this approach was piloted last year saw significant productivity increases of 40%, more cases being allocated to decision-makers, and time taken to work on a case dropping by 30 days on average. This is now being rolled out across the commands.