Source · Select Committees · Home Affairs Committee
Recommendation 64
64
Not Addressed
Paragraph: 196
Address urgently the unacceptably high attrition rate of National Referral Mechanism staff.
Conclusion
Recruitment campaigns and the training of new National Referral Mechanism staff are welcome, and we look forward to the Home Office notifying us when the promised 200 new staff are recruited by the end of 2023. However, the attrition rate remains unacceptably high, and the Home Office must address this urgently.
Government Response Summary
The government details efforts to increase NRM workforce and productivity, which acknowledges the welcome recruitment, but does not address the urgent call to reduce the unacceptably high attrition rate among staff.
Paragraph Reference:
196
Government Response
Not Addressed
HM Government
Not Addressed
To reduce the average decision making time, we have significantly increased our workforce, including through a major recruitment exercise to further boost decision-maker numbers by around 200 staff. We have increased productivity and improved performance through new initiatives including mainstreaming best practice. Teams where this approach was piloted last year saw significant productivity increases of 40%, more cases being allocated to decision-makers, and time taken to work on a case dropping by 30 days on average. This is now being rolled out across the commands.