Source · Select Committees · Home Affairs Committee
Recommendation 39
39
Accepted
We welcome the Home Office’s decision to enable individuals to contact We Are Digital directly...
Conclusion
We welcome the Home Office’s decision to enable individuals to contact We Are Digital directly for assistance with their application form; this recognises that some people who are eligible for compensation will not feel comfortable accessing assistance through the Department. (Paragraph 126) Assistance with completing applications
Government response summary AI-generated
The government reaffirmed the Home Secretary's unreserved apology to Windrush victims and families, stating its commitment to ensuring proper compensation and that all claimants receive a personal letter of apology.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Accepted
HM Government · verbatim extract
Accepted
The Home Office works with We Are Digital (WAD) to provide free independent application support to eligible individuals to complete their compensation claim forms. This service is free to claimants, easy to access and available across the UK. WAD is able to support claims from all nationalities and in multiple languages. They also support individuals with gathering the required evidence to support their claim including through supporting individuals with making Subject Access Requests and accessing medical records. The Home Office reviews the performance of We Are Digital on a monthly basis to ensure that the service continues to provide a good quality service to claimants. This includes reviewing overall satisfaction, as well as satisfaction with particular aspects of the service such as the speed of response and the quality of support received from a caseworker. We are also able to address any issues or concerns raised by claimants, or their representatives, about the service that they have received from We Are Digital. In addition, feedback about the service has been gathered through a series of focus groups with claimants, and their representatives, who have used the service. The feedback has shown a high level of satisfaction with the service overall, and that the support provided by We Are Digital is effective in supporting claimants to complete their application forms.
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