Source · Select Committees · Home Affairs Committee
Recommendation 38
38
Deferred
Paragraph: 122
Reissuing the claim form guidance in plain English is a welcome first step in improving...
Conclusion
Reissuing the claim form guidance in plain English is a welcome first step in improving the application process, but the Department must continually be aware that the demands of this form may still represent a significant challenge to this cohort, many of whom may be vulnerable. As we were told by Garden Court Chambers, “plain language does not always equate to ease of access”. The Home Office must also address the adequacy of support available to claimants in completing their application.
Government response summary AI-generated
The government's response detailed its policy on how severe criminal behaviour affects compensation eligibility and the reduction or denial of 'Impact on Life' awards, entirely unrelated to the recommendation about application support.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
122
Government Response
Deferred
HM Government · verbatim extract
Deferred
We have listened to stakeholder feedback and introduced a direct referral to We are Digital as part of the claimant assistance support offer. We have set up effective mechanisms with We Are Digital to monitor and quality assure the claims that they submit. We also receive ongoing customer feedback from We Are Digital and continue to listen and respond to feedback received from stakeholders to ensure the support is operating effectively.
Read the full response on Parliament ↗