Source · Select Committees · Home Affairs Committee
Recommendation 36
36
Deferred
Claimants facing long delays deserve to know where their claim is in the process and...
Conclusion
Claimants facing long delays deserve to know where their claim is in the process and to understand what progress has been and is currently being made on their claim. Updates should be substantive and all communications must maximise opportunities to make further progress. (Paragraph 111) Changes to the application form and guidance
Government Response Summary
The government's response clarified how awards are decided for individuals wrongly prevented from returning to the UK, stating that published rules and guidance apply, but did not address the recommendation for substantive updates and communication on claim progress.
Government Response
Deferred
HM Government
Deferred
The basis for deciding awards under each category of the Scheme is set out in the Compensation Scheme rules and in the accompanying casework guidance. The published rules and guidance are applied to all cases; there is not a separate set of rules and guidance covering cases where an individual was wrongly prevented from returning to the UK. Individuals who were wrongly prevented from returning to the UK may claim compensation, and we have paid compensation to individuals on this basis. Where an individual was wrongly prevented from returning to the UK, they will be entitled to an award under the Impact on Life category which reflects the severity of the impact that may have had on their life. There may also be an entitlement to compensation under the various other categories, however this will depend on the circumstances of each individual case.