Source · Select Committees · Home Affairs Committee
Recommendation 36
36
Deferred
Claimants facing long delays deserve to know where their claim is in the process and...
Conclusion
Claimants facing long delays deserve to know where their claim is in the process and to understand what progress has been and is currently being made on their claim. Updates should be substantive and all communications must maximise opportunities to make further progress. (Paragraph 111) Changes to the application form and guidance
Government response summary AI-generated
The government's response clarified how awards are decided for individuals wrongly prevented from returning to the UK, stating that published rules and guidance apply, but did not address the recommendation for substantive updates and communication on claim progress.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Deferred
HM Government · verbatim extract
Deferred
We are currently reviewing the customer contact strategy and are considering feedback received from stakeholders and individuals.
Read the full response on Parliament ↗