Source · Select Committees · Home Affairs Committee
Recommendation 35
35
Accepted
The Home Office should monitor the impact of its package of support carefully to ensure...
Conclusion
The Home Office should monitor the impact of its package of support carefully to ensure that it is meeting the needs of people who are claiming on behalf of an estate. (Paragraph 108) Communication with caseworkers
Government response summary AI-generated
The government stated it is committed to keeping all scheme categories under review, utilising feedback from existing quality assurance processes and Tier 1 and Tier 2 reviews to identify trends and areas needing scrutiny.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Accepted
HM Government · verbatim extract
Accepted
We have launched a package of support to help those making, or who have already made, claims on behalf of a relative who has passed away to submit an application to the Probate Services to obtain the legal documentation required to process their claim. We will reimburse the probate application fee (if there is one) and up to £1,500 towards legal advice sought to apply for probate, subject to certain conditions. We have set up effective mechanisms with We Are Digital and the Probate Office to monitor and where necessary resolve, any concerns regarding the impact of the package of support. We continue to listen and respond to feedback received from stakeholders to ensure the package of support is operating effectively.
Read the full response on Parliament ↗