Source · Select Committees · Home Affairs Committee
Recommendation 27
27
Deferred
Paragraph: 90
Comprehensive workflow analysis required to address Windrush scheme delays and inefficiencies.
Conclusion
The Home Office must build on the work of the NAO and undertake a comprehensive analysis of its current workflow system to identify precisely where and why bottlenecks, backward steps, inefficient processes and slow decisions are occurring. It must interrogate these findings rigorously and be prepared to act swiftly and boldly to address causes of delay, including updates to caseworker training and guidance and, where necessary, the scheme rules.
Government response summary AI-generated
The government explains its calculation method for loss of employment compensation, including pegging the tariff to the 2017 National Living Wage, and states that arrangements are being finalised across government to correct National Insurance positions for State Pension entitlement.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
90
Government Response
Deferred
HM Government · verbatim extract
Deferred
All processes are consistently reviewed and improvements made where they are needed. We continue to work smarter and more efficiently. A Continuous Improvement culture is being embedded and deployed within the operational process from the bottom up and the unit is committed to UKVI’s initiative to deliver Operational Excellence in all that we do.
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