Source · Select Committees · Home Affairs Committee
Recommendation 28
28
Deferred
Urgent improvements needed for Windrush performance management, capacity, and staffing.
Conclusion
The Department must act urgently to improve its performance management information and clarify its casework capacity and staffing needs, ensuring that casework capacity is expanded as quickly as possible. The Department should share its findings and the actions it is taking to address them with this Committee. It should provide an initial response within two months of the publication of this report and further updates after four months and six months. (Paragraph 91) The introduction of a preliminary impact on life award
Government Response Summary
The government explains that caseworkers are trained to holistically assess claims, accepting various forms of information like impact statements, and that compensation is not declined solely due to a lack of documentation.
Government Response
Deferred
HM Government
Deferred
Caseworkers are trained to approach all claims holistically. A caseworker will look at all the available information. We appreciate that documentation is not always easy to obtain, particularly in relation to events that happened historically. Therefore, applicants are encouraged to provide what they can, which could, for example, be an impact statement, or information provided via friends and family. Compensation is not declined solely based on a lack of documentation.