Source · Select Committees · Home Affairs Committee
Recommendation 28
28
Deferred
Urgent improvements needed for Windrush performance management, capacity, and staffing.
Conclusion
The Department must act urgently to improve its performance management information and clarify its casework capacity and staffing needs, ensuring that casework capacity is expanded as quickly as possible. The Department should share its findings and the actions it is taking to address them with this Committee. It should provide an initial response within two months of the publication of this report and further updates after four months and six months. (Paragraph 91) The introduction of a preliminary impact on life award
Government response summary AI-generated
The government explains that caseworkers are trained to holistically assess claims, accepting various forms of information like impact statements, and that compensation is not declined solely due to a lack of documentation.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Deferred
HM Government · verbatim extract
Deferred
We are rapidly expanding the size of the Compensation Scheme team in order to increase casework capacity and ensure that claims can be processed as quickly as possible. The team has already increased in size to include 80 caseworkers, with a further 24 due to join the Compensation Scheme over the course of January. We are also in the process of undertaking an external recruitment exercise that will allow us to reach a total of 120 caseworkers. We have onboarded new staff quickly, maintaining the high level of training required to ensure they thoroughly understand the complexities of the Scheme and the importance of the work they are undertaking. We are happy to provide further updates on our progress as the casework team grows in size.
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