Source · Select Committees · Public Administration and Constitutional Affairs Committee
Sixth Report - Parliamentary and Health Service Ombudsman Scrutiny 2021–22
Public Administration and Constitutional Affairs Committee
HC 745
Published 31 March 2023
Recommendations
9
Accepted in Part
Para 39
The Committee appreciates that there are issues to address with the use of mediation, such...
Recommendation
The Committee appreciates that there are issues to address with the use of mediation, such as the fact that the PHSO cannot publish the details of parties’ engagement through private mediation. However, finding solutions to these issues should be a …
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Government Response Summary
The PHSO aims to double the number of mediations again in 2023-24, has trained more caseworkers, and will start publishing outcomes of complaints resolved through mediation, but does not commit to the specific 25% target due to complainant availability and the need for systemic investigations.