Source · Select Committees · Public Administration and Constitutional Affairs Committee

Third Report - Parliamentary and Health Service Ombudsman Scrutiny 2022–23

Public Administration and Constitutional Affairs Committee HC 198 Published 4 March 2024

Report Status

Government responded

Conclusions & Recommendations

13 items (6 recs)

Source

View on Parliament website ↗

Government Response

AI assessment · 13 of 13 classified

Accepted 4

Accepted in Part 1

Deferred 8

Government response

Third Special Report - Parliamentary and Health Service Ombudsman Scrutiny 2022–23: Government and PHSO response · published 23 May 2024

Read the government response ↗ Response on the Index

Recommendations & Conclusions

1 item

13 Recommendation Accepted in Part

Outline departments adopting PHSO Complaint Standards and present plan for full implementation

Recommendation

We reiterate the recommendation from our previous report that the Cabinet Office should strongly encourage Government departments and public bodies to sign up to the Government Complaint Standards. In its response to this report, the Government should outline how many … Read more

Government Response Summary

The government agrees to strongly encourage departments to adopt the Complaint Standards, noting early adopters, but rejects mandating their use across all organisations due to their diversity, preferring a flexible approach.

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