Source · Select Committees · Public Administration and Constitutional Affairs Committee
Third Report - Parliamentary and Health Service Ombudsman Scrutiny 2022–23
Public Administration and Constitutional Affairs Committee
HC 198
Published 4 March 2024
Recommendations
13
Accepted in Part
Outline departments adopting PHSO Complaint Standards and present plan for full implementation
Recommendation
We reiterate the recommendation from our previous report that the Cabinet Office should strongly encourage Government departments and public bodies to sign up to the Government Complaint Standards. In its response to this report, the Government should outline how many …
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Government Response Summary
The government agrees to strongly encourage departments to adopt the Complaint Standards, noting early adopters, but rejects mandating their use across all organisations due to their diversity, preferring a flexible approach.