Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 4
4
Paragraph: 34
In its response to this Report, the PHSO should provide a detailed account of the...
Recommendation
In its response to this Report, the PHSO should provide a detailed account of the changes being taken forward as a result of the end-to-end review of casework and the casework improvement programme, with examples of how this will improve a complainant’s ‘user journey’ and how it will review what further improvements may be required.
Paragraph Reference:
34
Government Response
A response document is linked to this report, dated 16 June 2023. Response attribution to this conclusion has not been verified. Read the response document ↗