Recommendation 2

We agree with the Peer Review Panel that the PHSO should provide clear reporting in an accessible format on delivering the Corporate Strategy for 2022–25 and that the PHSO should put in place detailed plans for dealing with the potential service demand implications of its increased public awareness and accessibility. In its response to this Report, the PHSO should provide further information on how an empathetic and timely service will be delivered if service demand increases due to such measures. The PHSO should also provide an update on its progress in establishing a panel of users and members of the public to provide feedback on the PHSO’s services, including how regularly the panel will be consulted and its expected outputs. (Paragraph 16) PHSO casework and productivity