Outline departments adopting PHSO Complaint Standards and present plan for full implementation
We reiterate the recommendation from our previous report that the Cabinet Office should strongly encourage Government departments and public bodies to sign up to the Government Complaint Standards. In its response to this report, the Government should outline how many departments and public bodies have now signed up to the …
Government response. The government agrees to strongly encourage departments to adopt the Complaint Standards, noting early adopters, but rejects mandating their use across all organisations due to their diversity, preferring a flexible approach.