Source · Select Committees · Housing, Communities and Local Government Committee
First Report - The Regulation of Social Housing
Housing, Communities and Local Government Committee
HC 18
Published 20 July 2022
Conclusions (1)
32
Conclusion
Accepted in Part
Para 124
The Housing Ombudsman is supposed to award compensation to cover financial loss and avoidable inconvenience, distress and detriment. We do not think, however, that the levels of compensation being awarded come anywhere close to reflecting any of these things. We also think financial loss should explicitly include loss of earnings …
Government Response Summary
The government acknowledges the importance of both financial and non-financial remedies for tenants, supporting transparency in compensation decisions and the consideration of loss of earnings for missed appointments. It will consider explaining how its assessment of compensation can be further explained in investigation reports. However, they do not agree with increasing the compensation limit.