Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 32
32
Paragraph: 124
The Housing Ombudsman is supposed to award compensation to cover financial loss and avoidable inconvenience,...
Conclusion
The Housing Ombudsman is supposed to award compensation to cover financial loss and avoidable inconvenience, distress and detriment. We do not think, however, that the levels of compensation being awarded come anywhere close to reflecting any of these things. We also think financial loss should explicitly include loss of earnings incurred when tenants stay at home waiting for repairs teams that do not then turn up.
Paragraph Reference:
124
Government Response
A response document is linked to this report, dated 24 October 2022. Response attribution to this conclusion has not been verified. Read the response document ↗