Recommendation 35

It is clear from the evidence we received during this inquiry, and from the constituency casework we deal with, that generally tenants are not aware of the Housing Ombudsman. We welcome the work the ombudsman has done recently to raise awareness of its service among tenants and agree that this could partly explain the increase in the number of complaints being referred to it. Providers, however, are very clearly not doing enough to inform tenants of their right to take a complaint to the ombudsman. It is possibly too easy for tenants to miss sentences inserted into correspondence and links on websites if they have not been made prominent. (Paragraph 132) 74 The Regulation of Social Housing