Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 28
28
Paragraph: 113
If they have not already done so, all providers must immediately review and where necessary...
Recommendation
If they have not already done so, all providers must immediately review and where necessary improve their complaint handling processes. As part of this, all providers that have not already self-assessed against the ombudsman’s complaint handling code should immediately do so. We also recommend that the ombudsman more proactively monitor providers’ compliance with the code.
Paragraph Reference:
113
Government Response
A response document is linked to this report, dated 24 October 2022. Response attribution to this conclusion has not been verified. Read the response document ↗