Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 27
27
Acknowledged
Paragraph: 112
The introduction of the Housing Ombudsman’s complaint handling code and complaint handling failure orders must...
Conclusion
The introduction of the Housing Ombudsman’s complaint handling code and complaint handling failure orders must drive improvement and consistency in the way providers respond to complaints. We are pleased therefore that the Government is legislating through the Social Housing (Regulation) Bill to place the power to establish such a code on a statutory footing. It is not clear, however, if this will strengthen the ombudsman’s ability to enforce compliance. We are also concerned that no one is proactively monitoring whether providers have self-assessed against the code, although we are not sure if the ombudsman or the Regulator of Social Housing would be best placed to do this.
Government Response Summary
The government looks forward to continuing to work with tenants and other stakeholders as they develop a new proactive consumer regulation regime.
Paragraph Reference:
112
Government Response
Acknowledged
HM Government
Acknowledged
27. In summary, we look forward to continuing to work with tenants and other stakeholders as we develop a new proactive consumer regulation regime.