Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 23
23
Acknowledged
Paragraph: 97
We urge all social housing providers, especially the larger ones, to prioritise putting the tenant...
Recommendation
We urge all social housing providers, especially the larger ones, to prioritise putting the tenant at the centre of how they deliver housing services, including by relying far less on impersonal and remote methods of communication and increasing the number of local offices with staff who know the area. We also recommend that, as part of its review of the consumer standards, the Regulator of Social Housing significantly strengthen the wording of the tenant involvement and empowerment standard to require providers to deliver housing services that are genuinely local and tenant centred.
Government Response Summary
The government states that the overall intention for the new standards will remain to set clear outcome-based expectations, and that registered providers and their tenants are enabled to design the most appropriate way to meet their outcomes according to the needs of their tenant base.
Paragraph Reference:
97
Government Response
Acknowledged
HM Government
Acknowledged
7. Our overall intention for the new standards will remain to set clear outcome-based expectations that all registered providers must meet, including in relation to how they deliver their services to achieve the right outcomes for tenants. The sector is hugely diverse. By setting outcomes that registered providers must achieve, and seeking assurance that they are achieving them, registered providers and their tenants are enabled to design the most appropriate way to meet their outcomes according to the needs of their tenant base. An important part of the assurance we will be seeking will be how providers take into account the views of tenants in the management of their homes and that tenants are given opportunities to influence providers’ policies and decision making with respect to housing. (Paragraphs 68 and 97)