Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 22
22
Acknowledged
Paragraph: 96
It is difficult to say for certain whether very large providers are more likely to...
Conclusion
It is difficult to say for certain whether very large providers are more likely to lose sight of their core responsibility, which is to their tenants, but it seems obvious that there is a tendency for such providers to become more remote and impersonal. If such providers struggle to provide more local and personal housing services, it means they are simply too big and have forgotten their original purpose, which is to provide affordable housing to those who cannot meet their housing needs elsewhere. The Regulator of Social Housing’s tenant involvement and empowerment standard is far too weak on the provision of local services.
Government Response Summary
The government states they continue to apply consumer powers robustly, encourage providers to improve services and engage with tenants, and share learning from casework with the sector to strengthen systems and processes.
Paragraph Reference:
96
Government Response
Acknowledged
HM Government
Acknowledged
22. In the meantime, we continue to apply our current consumer powers robustly, and encourage providers to improve their services and engage with tenants as appropriate. We share the learning from our casework3 with the sector, encouraging them to reflect on the lessons from these cases and seek to strengthen their systems and processes accordingly.