Recommendation 22

It is difficult to say for certain whether very large providers are more likely to lose sight of their core responsibility, which is to their tenants, but it seems obvious that there is a tendency for such providers to become more remote and impersonal. If such providers struggle to provide more local and personal housing services, it means they are simply too big and have forgotten their original purpose, which is to provide affordable housing to those who cannot meet their housing needs elsewhere. The Regulator of Social Housing’s tenant involvement and empowerment standard is far too weak on the provision of local services.