Recommendation 11

Whilst social housing providers cannot be blamed for the age of their stock or for government policy, they must certainly take responsibility, where they have failed to respond properly to requests for repairs, have preferred quick fixes to structural problems, have failed to properly investigate the causes of serious disrepair, and have allowed sites earmarked for regeneration to fall into disrepair. We are also concerned that many providers are too passive in monitoring the condition of their stock and relying on tenants to report problems.