Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 6
6
Acknowledged
One-stop-shops prove successful in other countries for low carbon heating rollout.
Conclusion
One-stop-shops have proven successful in many neighbouring countries, especially when affiliated with a workforce accreditation scheme that signposts consumers to trusted installers. There are clear and tangible links between their introduction in countries such as France and the success of their low carbon heating rollouts and high levels of consumer engagement. Such an approach would be easily replicable in the UK. (Conclusion, Paragraph 52)
Government Response Summary
The government acknowledged the importance of trusted advice, stating it is streamlining existing digital and phoneline services for households and exploring smarter work with local advice services, with further steps to be outlined in the Warm Homes Plan.
Government Response
Acknowledged
HM Government
Acknowledged
The government recognises that access to trusted and impartial energy efficiency and clean heat advice is crucial. The government runs several digital services on GOV.UK, supported by a national phoneline, aimed at households. The government is now streamlining these services into a single digital user journey, again supported by a national phoneline, to make it even easier for households to access information, including funding options and trusted installers. We are also looking at opportunities to work smarter with local advice services, to provide a more holistic approach, that best supports homeowners to act. We will look to set out further steps in the Warm Homes Plan.