Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 5
5
Accepted in Part
England lacks a single, trusted source for free home retrofit information and advice.
Recommendation
There is a clear need for a single, trusted source of free information and advice on home retrofit that can be accessed via multiple sources. Such provision already exists in Scotland and Wales but does not in England. Consumer advice should also be better embedded within communities and the Government should seek to encourage the sharing of experiences between neighbours and among the workforce to increase engagement around low carbon home retrofit. (Conclusion, Paragraph 51) 60
Government Response Summary
The government acknowledges the need for trusted advice and is streamlining existing digital services and a national phoneline into a single user journey. It is also exploring opportunities to work with local advice services, with further steps to be outlined in the Warm Homes Plan.
Government Response
Accepted in Part
HM Government
Accepted in Part
The government recognises that access to trusted and impartial energy efficiency and clean heat advice is crucial. The government runs several digital services on GOV.UK, supported by a national phoneline, aimed at households. The government is now streamlining these services into a single digital user journey, again supported by a national phoneline, to make it even easier for households to access information, including funding options and trusted installers. We are also looking at opportunities to work smarter with local advice services, to provide a more holistic approach, that best supports homeowners to act. We will look to set out further steps in the Warm Homes Plan.