Recommendation 7

We recommend that the Government establishes a national warm homes advice service for England to signpost consumers to independent advice, trusted installers and financial options. This should be available online, over the phone and in person. While it may be publicly-funded at first, it should be affiliated with a retrofit workforce accreditation scheme that can signpost consumers to trusted installers and provide a model for the service to become financially self-sustaining over time. A pilot should be launched ahead of winter 2025. (Recommendation, Paragraph 53)