Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 7
7
Acknowledged
Establish national warm homes advice service for England, linking consumers to trusted installers.
Recommendation
We recommend that the Government establishes a national warm homes advice service for England to signpost consumers to independent advice, trusted installers and financial options. This should be available online, over the phone and in person. While it may be publicly-funded at first, it should be affiliated with a retrofit workforce accreditation scheme that can signpost consumers to trusted installers and provide a model for the service to become financially self-sustaining over time. A pilot should be launched ahead of winter 2025. (Recommendation, Paragraph 53)
Government Response Summary
The government acknowledged the need for trusted advice, stating it is streamlining existing digital services and a national phoneline, and exploring ways to work with local advice. It will set out further steps in the Warm Homes Plan, but did not commit to establishing a new national service as recommended or piloting by winter 2025.
Government Response
Acknowledged
HM Government
Acknowledged
The government recognises that access to trusted and impartial energy efficiency and clean heat advice is crucial. The government runs several digital services on GOV.UK, supported by a national phoneline, aimed at households. The government is now streamlining these services into a single digital user journey, again supported by a national phoneline, to make it even easier for households to access information, including funding options and trusted installers. We are also looking at opportunities to work smarter with local advice services, to provide a more holistic approach, that best supports homeowners to act. We will look to set out further steps in the Warm Homes Plan.