Tag
Escalation
Recommendations related to escalation
2 recommendations
100% accepted
Tag overview
Government Response
Recommendations in This Theme
recommendation across 2 inquiries
Across 2 inquiries
Tagged Recommendations
Effective Communication and Reporting
There should be effective communication and reporting at all stages of the project, including accurate progress reports to councillors and stakeholders, with clear escalation procedures for issues that may affect …
- In November 2023, the Council stated it broadly agreed with Lord Hardie's recommendations, noting improvements in communication and reporting had been implemented for Trams …
City of Edinburgh Council
Communicating complaint escalation
We recommend that information about the means to escalate a complaint to an independent body is communicated more effectively in both the NHS and the independent sector.
- In December 2021, the government accepted this recommendation, stating that NHS complaints processes now more clearly signpost to the Parliamentary and Health Service Ombudsman …
Department of Health and…