Tag
Phso
Recommendations related to phso
2 recommendations
100% accepted
Tag overview
Government Response
Recommendations in This Theme
recommendation across 2 inquiries
Across 2 inquiries
Tagged Recommendations
Communicating complaint escalation
We recommend that information about the means to escalate a complaint to an independent body is communicated more effectively in both the NHS and the independent sector.
- The Parliamentary and Health Service Ombudsman issued NHS Complaints Standards in December 2022, which include a model procedure to increase awareness of independent resolution …
Department of Health and…
CQC and PHSO memorandum of understanding
The relationship between the investigation of individual complaints and the investigation of the systemic problems that they exemplify gave us cause for concern, in particular the breakdown in communication between …
- In July 2015, the government stated: "We accept this recommendation" and confirmed that a new Memorandum of Understanding between the CQC and PHSO had …
CQC