Source · SPSO (Scottish Public Services Ombudsman)

Lanarkshire NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 202112026 Sector Health Category Communication / staff attitude / dignity / confidentiality Decided 01 July 2023

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Original decision on the SPSO (Scottish Public Services Ombudsman) website ↗

Full decision

Summary

C complained on behalf of their parent (A) who was in hospital when they passed away. C complained about the hospitals communication with A and their family during their hospital admission.

We took independent advice from a nursing adviser. We found that there was evidence of a good standard of communication in the medical notes.

Related reading

View Decision Report 202112026 as a PDF (23.92 KB) Updated: July 19, 2023

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