Source · SPSO (Scottish Public Services Ombudsman)

Care Inspectorate

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201805594 Sector Scottish Government and Devolved Administration Category regulation of care Decided 01 July 2019

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Complaint record keeping failures

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Summary

Mr C complained to the Care Inspectorate (CI) about the care provided to his late mother in a care home. Mr C remained dissatisfied with the CI's findings and complained further about their investigation. The CI confirmed that they were satisfied that their procedures were followed correctly.

We found that even though evidence could not be found to corroborate Mr C's complaints about his mother's care, the CI thoroughly investigated Mr C's complaints in line with their procedures. They carried out an unannounced visit to the care home, examined the care home records and interviewed all relevant witnesses. We did not uphold the complaint.

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