We found that the association responded to each fault within the timescales set out in their repairs and maintenance policy, acknowledged the inconvenience caused and offered a goodwill payment. We considered that this response was reasonable and did not uphold Ms C's complaint.
View Decision Report 201801841 as a PDF (10.74 KB) Updated: December 2, 2018
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202304126 | 01 Jul 2025 | C complained that the association did not respond reasonably to their reports of anti-social behaviour from a neighbour. We found … | Upheld |
| 202100726 | 01 Nov 2021 | C complained about the association’s response to anti-social behaviour. C said this had been continual since they moved into their … | Not Upheld |
| 201911608 | 01 Jul 2021 | C complained about the condition of the flat that they had moved into and the way the association had handled … | Partly Upheld |
| 202006018 | 01 Jul 2021 | C moved into their property and began experiencing antisocial behaviour from their neighbours. C complained to the association about their … | Not Upheld |
| 201903851 | 01 Jul 2020 | Ms C contacted us on behalf of Ms A, as she had concerns that the housing association had failed to … | Not Upheld |