Source · SPSO (Scottish Public Services Ombudsman)

University of the West of Scotland

SPSO (Scottish Public Services Ombudsman) Withdrawn Reference 201700226 Sector Education Category student discipline Decided 01 September 2017

View The University of the West of Scotland scorecard

Complaint record keeping failures

Full decision

Summary

Ms C complained that the university had unreasonably withdrawn her from her course because of poor attendance. She had been experiencing personal difficulties, which she had reported to her personal tutor. The tutor had not passed on this information to the relevant people, so her circumstances had not been taken into account before her studies were terminated.

After we became involved, the university offered Ms C a meeting to discuss the options available to enable her to continue her studies. Her complaint was therefore withdrawn.

Other decisions involving University of the West of Scotland

Reference	Date	Summary	Outcome
201808431	01 Jul 2020	C complained about the way the university made the decision to remove them from their course. C complained that they …	Upheld
201808647	01 Jun 2020	Mr C complained that the university had unreasonably withdrawn him from his course of study. He considered that, contrary to …	Not Upheld
201808010	01 Oct 2019	Mr C, a solicitor, complained on behalf of his client (Mr A) about the university's handling of an academic appeal. …	Not Upheld
201701825	01 Oct 2019	Ms C complained that the university failed to follow their procedures correctly when they decided that she should be removed …	Upheld
201810707	01 Sep 2019	Ms C complained that the university did not carry out a reasonable investigation into her complaints. In particular, Ms C …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

University of the West of Scotland

Full decision

Summary

Related reading

Other decisions involving University of the West of Scotland