Source · SPSO (Scottish Public Services Ombudsman)

Dumfries and Galloway Council

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201604907 Sector Local Government Category employment grants/business development grants and loans Decided 01 May 2017

View NHS Dumfries & Galloway scorecard

Full decision

Summary

Mrs C is the chair of the board of trustees for a charity and complained on behalf of the charity. The charity had applied for funding from the council's area committee discretionary fund, and their application was considered along with others.

The grant application scoring panel had recommended an award to the charity. However, following a vote to award another organisation a sum of money, a decision was made to award the charity a sum less than had originally been recommended. The other organisation had been recommended for a nil award by the scoring panel, and had not met the minimum points in two key criteria to be eligible for funding, in terms of the scoring framework. The shortfall in the budget had been balanced by reducing the award recommended for the charity. All other applicants were awarded grants in line with the scoring panel's recommendations.

We found that although the council's decision was discretionary, they ought to have provided a clear and robust rationale for deviating from the scoring panel's recommendations. The reason the council gave for their decision was vague, and called into question the entire scoring process. We upheld the complaint.

Recommendations

We recommended that the council: apologise to Mrs C for the lack of transparency in their decision-making process; remind elected members of the importance of transparency in all decision-making; and review Mrs C's case and reflect on the issues raised in it, with a view to identifying learning and improvement to ensure transparency in future decision-making.

Related reading

View Decision Report 201604907 as a PDF (13.05 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Dumfries and Galloway Council

Reference Date Summary Outcome
202303228 01 Oct 2025 C complained to the council about a number of aspects of the council’s handling of a planning application for development … Partly Upheld
202311539 01 Jun 2025 C complained that the council unreasonably failed to carry out and progress police checks for two individuals who have contact … Resolved / Early Resolution
202405671 01 Jun 2025 C, an advocacy worker, complained on behalf of their client (A) who is the kinship carer of their grandchild (B). … Resolved / Early Resolution
202110756 01 Dec 2023 C, a support and advice worker, complained on behalf of their client (A). A is a kinship carer to two … Not Upheld
202004698 01 Apr 2023 C’s neighbour was granted planning permission for the construction of an outbuilding in their garden. C complained that the council’s … Partly Upheld
View all decisions for this organisation