Source · SPSO (Scottish Public Services Ombudsman)

Dumfries and Galloway Council

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 202311539 Sector Local Government Category Child protection Decided 01 June 2025

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Care safeguarding systems Missed Child Safeguarding Referrals

Original decision on the SPSO (Scottish Public Services Ombudsman) website ↗

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Summary

C complained that the council unreasonably failed to carry out and progress police checks for two individuals who have contact with their grandchild.

After notifying the council of our investigation, they agreed to provide C with a fuller apology and assurance that this would not happen again. C was happy with this outcome. Therefore, we closed the complaint as resolved.

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Reference	Date	Summary	Outcome
202303228	01 Oct 2025	C complained to the council about a number of aspects of the council’s handling of a planning application for development …	Partly Upheld
202405671	01 Jun 2025	C, an advocacy worker, complained on behalf of their client (A) who is the kinship carer of their grandchild (B). …	Resolved / Early Resolution
202110756	01 Dec 2023	C, a support and advice worker, complained on behalf of their client (A). A is a kinship carer to two …	Not Upheld
202004698	01 Apr 2023	C’s neighbour was granted planning permission for the construction of an outbuilding in their garden. C complained that the council’s …	Partly Upheld
202100071	01 Oct 2022	C, a representative of an organisation that provides support to planning application objectors, complained on behalf of an objecting neighbour …	Partly Upheld

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Dumfries and Galloway Council

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