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C complained that the council unreasonably failed to carry out and progress police checks for two individuals who have contact with their grandchild.
After notifying the council of our investigation, they agreed to provide C with a fuller apology and assurance that this would not happen again. C was happy with this outcome. Therefore, we closed the complaint as resolved.
View Decision Report 202311539 as a PDF (23.94 KB) Updated: June 18, 2025
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 202303228 | 01 Oct 2025 | C complained to the council about a number of aspects of the council’s handling of a planning application for development … | Partly Upheld |
| 202405671 | 01 Jun 2025 | C, an advocacy worker, complained on behalf of their client (A) who is the kinship carer of their grandchild (B). … | Resolved / Early Resolution |
| 202110756 | 01 Dec 2023 | C, a support and advice worker, complained on behalf of their client (A). A is a kinship carer to two … | Not Upheld |
| 202004698 | 01 Apr 2023 | C’s neighbour was granted planning permission for the construction of an outbuilding in their garden. C complained that the council’s … | Partly Upheld |
| 202100071 | 01 Oct 2022 | C, a representative of an organisation that provides support to planning application objectors, complained on behalf of an objecting neighbour … | Partly Upheld |