Source · SPSO (Scottish Public Services Ombudsman)

Greater Glasgow and Clyde NHS Board

SPSO (Scottish Public Services Ombudsman) Withdrawn Reference 201505394 Sector Health Category communication / staff attitude / dignity / confidentiality Decided 01 September 2016

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Patient dignity and privacy

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Summary

Mr C complained about the interactions with him by a therapist at the board. However, we were unable to investigate these because the information about those interactions was contained in the medical records of the patient, who was Mr C's son. The age of Mr C's son meant that he (his son) needed to give us consent to obtain his medical records; however, we were unable to obtain his son's consent. That meant we had no prospect of establishing the facts about Mr C's complaint or reaching a conclusion on it, and in the circumstances we had to close the complaint without investigation.

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Greater Glasgow and Clyde NHS Board

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