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North Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201500560 Sector Local Government Category repairs and maintenance Decided 01 September 2015

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Care home maintenance delays Pothole recording and maintenance

Full decision

Summary

A gas inspection was carried out at Miss C's home via forced entry. Miss C complained that the council unreasonably failed to provide her with appropriate notice about the gas inspection. However, the evidence available confirmed that three attempts were made to gain entry to Miss C's home and appropriate notification was given that a forced entry would occur. The council acted within their remit and followed the appropriate procedures.

Miss C also complained that the council failed to provide a reasonable response to her complaint. However, we found that the council responded appropriately to the main points of the complaint raised by Miss C. Therefore, we did not uphold her complaints.

Related reading

View Decision Report 201500560 as a PDF (10.88 KB) Updated: March 13, 2018

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