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South Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201407585 Sector Local Government Category repairs and maintenance Decided 01 November 2015

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Care home maintenance delays

Full decision

Summary

Miss C complained to the council about damp in her house. Following an inspection, the council advised that they would engage a damp-proofing specialist to remedy the potential failure of a damp-proof course and potential rising damp. The council did not do this within a timescale Miss C considered reasonable and she raised her complaints with us. We found that there had been a delay in engaging a specialist and that this was caused by an administrative oversight. Given this, we upheld the complaint.

Recommendations

We recommended that the council: apologise to Miss C directly for the unreasonable delay in the engagement of a damp-proofing specialist.

Related reading

View Decision Report 201407585 as a PDF (11.84 KB) Updated: March 13, 2018

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