Source · SPSO (Scottish Public Services Ombudsman)

The City of Edinburgh Council

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201406161 Sector Local Government Category repairs and maintenance Decided 01 May 2015

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Care home maintenance delays Pothole recording and maintenance

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Summary

Ms C complained that the council had failed to act on her reports of repairs required to her home. During our investigation, we found that there had been a breakdown in communication which had resulted in repairs she had reported not being attended to. The council apologised sincerely to Ms C and made arrangements to carry out all the outstanding matters. Ms C confirmed to us that the council were taking action to resolve her complaint.

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The City of Edinburgh Council

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