Summary
Some years ago, Mr C received a lifetime ban from council facilities. He complained to us that this was unfair, and that the council had a duty to provide him with access to such facilities.
We upheld his first complaint, as our investigation found that the council should have offered Mr C a date when the ban would be reviewed. We noted that the council had agreed to meet Mr C to review the ban and that they had noted the gap in their policy, and were also reviewing this. However, we saw no evidence to suggest that the council had a duty to provide Mr C with access to leisure facilities, and did not uphold this aspect of the complaint.
Recommendations
We recommended that the council: provide us with a copy of the updated policy, considering the failings identified; and apologise to Mr C for the failings identified.
Related reading
View Decision Report 201402605 as a PDF (12.32 KB) Updated: March 13, 2018