Source · SPSO (Scottish Public Services Ombudsman)

East Lothian Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201402285 Sector Local Government Category communication staff attitude and confidentiality Decided 01 April 2015

View East Lothian Council scorecard

Complaint record keeping failures

Full decision

Summary

Mr and Mrs C complained to us that the council's communication with them in relation to their concerns about the release of personal information was unreasonable. They said that communication was vague, and failed to address their concerns and the specific points they had raised.

We found that there were errors in relation to information displayed on a section of the council's website. However, our investigation found that the council's communications with the couple about the matter had been clear and fully addressed their specific concerns. They had also previously apologised to Mr and Mrs C.

Other decisions involving East Lothian Council

Reference	Date	Summary	Outcome
202409021	01 Jun 2025	C complained that the council failed to reasonably respond to reports of damp and mould in their property. C also …	Upheld
202105316	01 Nov 2022	C complained that the council failed to respond reasonably to their enquiries. A planning application was submitted by a business …	Partly Upheld
201806620	01 Feb 2021	Mr C complained that for over three years, the council failed to reasonably respond to his and his wife's (Mrs …	Partly Upheld
201902383	01 Jan 2021	C made an application to the council for a row of trees neighbouring their property to be removed or reduced …	Upheld
201901549	01 Dec 2020	C complained about the council's handling of a Statutory Nuisance under the Environmental Protection Act 1990 (the Act), which was …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

East Lothian Council

Full decision

Summary

Related reading

Other decisions involving East Lothian Council