Source · SPSO (Scottish Public Services Ombudsman)

South Lanarkshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201400530 Sector Local Government Category repairs and maintenance Decided 01 September 2014

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Care home maintenance delays Pothole recording and maintenance

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Summary

Mrs C is the owner-occupier of a flat in a block of flats. She complained that the council did not give her enough information about the costs of a common housing repair that they carried out in the block.

We found that the council are Mrs C's property factors, and we are excluded from looking at factoring arrangements under schedule 4 of the Scottish Public Services Ombudsman Act. We did, however, look at their complaints handling and found that, although improvements could be made in how they responded to her initial queries, they had followed their complaints procedure.

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South Lanarkshire Council

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