Source · SPSO (Scottish Public Services Ombudsman)

Kingdom Housing Association Ltd

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201400045 Sector Local Government Category repairs and maintenance Decided 01 January 2015

Care home maintenance delays

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Summary

Miss C complained to the housing association about their responses to her requests for repairs. The association investigated her complaints and advised her of their conclusions. In some cases they said their responses had been reasonable and in others they found their actions could have been quicker or more effective, and they apologised to Miss C where they felt necessary.

Miss C was dissatisfied with the association's response and complained to us. We examined the available evidence and found that, though there were areas where the responses could have been better, overall they had been reasonable.

Other decisions involving Kingdom Housing Association Ltd

Reference	Date	Summary	Outcome
201809073	01 Jun 2021	C lived in a property managed by the association. C complained that the property's heating system was inadequate, resulting in …	Not Upheld
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201304473	01 Feb 2015	Mr and Mrs C complained that they were having ongoing problems with their central heating and boiler, and that they …	Not Upheld
201204364	01 May 2013	Mrs C complained about the housing association's response to a request that her mother's designated parking space be altered. The …	Not Upheld

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Kingdom Housing Association Ltd

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