Source · SPSO (Scottish Public Services Ombudsman)

Lothian NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201302512 Sector Health Category communication, staff attitude, dignity, confidentiality Decided 01 March 2014

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Original decision on the SPSO (Scottish Public Services Ombudsman) website ↗

Full decision

Summary

Mr C and his mother (Mrs A) received a visit from two community psychiatric nurses (CPNs) who assessed his and his mother's needs. At the end of the interview they mentioned that the results might be shared with colleagues in the social work department. Mr C was at that time involved in a dispute with that department about guardianship of his mother and was concerned that the information obtained might be used against him. He contacted the CPNs shortly after the assessment and said that he would not allow disclosure of the information without his permission. He complained to the board that the CPNs had not been open with him at the start of the assessment that information would be shared with the department to be considered as part of the application for guardianship.

We did not, however, uphold Mr C's complaint. Our investigation found that a consultant psychiatrist had asked the CPNs to carry out the assessment to establish if Mrs A had any health or social care needs, and not as part of the guardianship application.

Related reading

View Decision Report 201302512 as a PDF (11.09 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website