Source · SPSO (Scottish Public Services Ombudsman)

Dumfries and Galloway Council

SPSO (Scottish Public Services Ombudsman) Other Reference 201302324 Sector Local Government Category policy/administration Decided 01 April 2014

View NHS Dumfries & Galloway scorecard

Full decision

Summary

Mr C originally submitted a complaint to us in June 2012 (case 201201234) about development at a holiday park. We issued a decision in February 2013, upholding that complaint. Mr C then made a related follow-up complaint (case 201302324) to us. In this, he complained that the council unreasonably failed to follow the correct policies and procedures in relation to the landscaping consent conditions on a planning application, enforce the consent conditions, and follow their own policy about a regional scenic area.

Mr C has since made a further related complaint (case 201304125) that the council delayed in responding to information about unauthorised excavation works and failed to investigate reports of unauthorised development. We, therefore, decided to close case 201302324 and to merge it with case 201304125. These complaints will be reported on together.

Related reading

View Decision Report 201302324 as a PDF (11.01 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Dumfries and Galloway Council

Reference Date Summary Outcome
202303228 01 Oct 2025 C complained to the council about a number of aspects of the council’s handling of a planning application for development … Partly Upheld
202311539 01 Jun 2025 C complained that the council unreasonably failed to carry out and progress police checks for two individuals who have contact … Resolved / Early Resolution
202405671 01 Jun 2025 C, an advocacy worker, complained on behalf of their client (A) who is the kinship carer of their grandchild (B). … Resolved / Early Resolution
202110756 01 Dec 2023 C, a support and advice worker, complained on behalf of their client (A). A is a kinship carer to two … Not Upheld
202004698 01 Apr 2023 C’s neighbour was granted planning permission for the construction of an outbuilding in their garden. C complained that the council’s … Partly Upheld
View all decisions for this organisation