Source · SPSO (Scottish Public Services Ombudsman)

East Lothian Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201204665 Sector Local Government Category home helps, concessions, grants, charges for services Decided 01 November 2013

View East Lothian Council scorecard

Staff policy awareness

Full decision

Summary

Mr C complained about the way the council handled an increase in his daughter's home care charges. He said that the council had unreasonably applied a lower earnings threshold than the one approved by council members. Mr C was unhappy that the council had declined to issue a refund as recommended by a complaints review committee (CRC). We found that the council did, in exceptional circumstances, have the discretion to reject recommendations made by a CRC, and concluded that their decision was one that they were entitled to make in the circumstances.

Other decisions involving East Lothian Council

Reference	Date	Summary	Outcome
202409021	01 Jun 2025	C complained that the council failed to reasonably respond to reports of damp and mould in their property. C also …	Upheld
202105316	01 Nov 2022	C complained that the council failed to respond reasonably to their enquiries. A planning application was submitted by a business …	Partly Upheld
201806620	01 Feb 2021	Mr C complained that for over three years, the council failed to reasonably respond to his and his wife's (Mrs …	Partly Upheld
201902383	01 Jan 2021	C made an application to the council for a row of trees neighbouring their property to be removed or reduced …	Upheld
201901549	01 Dec 2020	C complained about the council's handling of a Statutory Nuisance under the Environmental Protection Act 1990 (the Act), which was …	Not Upheld

View all decisions for this organisation

Source decision Back to decisions list

East Lothian Council

Full decision

Summary

Related reading

Other decisions involving East Lothian Council