Summary
Mr C is a council tenant. He complained about an invoice that the council sent him in respect of a repair to an outside tap. He said that the tap was damaged by the councils contractors when doing modernisation work to his house, and he had reported the damage several times via the councils online complaints service but they had failed to respond. The tap then fell off when his son brushed against it and he contacted the council for assistance when he could not turn the water off. As the tap had originally been damaged by the contractors, however, he considered it unreasonable that the council sent him the bill for this repair.
We did not uphold Mr Cs complaints. During our investigation we found no evidence that he had reported the damage any earlier. We also listened to a recording of a telephone conversation, in which he reported that his son had damaged the tap and agreed to pay the bill.
Related reading
View Decision Report 201200842 as a PDF (11.14 KB) Updated: March 13, 2018