Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Tayside NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201200021 Sector Health Category Communication, staff attitude, dignity, confidentiality Decided 01 July 2012

Patient dignity and privacy Complaint record keeping failures

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Summary

Ms C complained that her medical practice had kept information from her about her hospital test results. She also said that when she wrote a formal letter of complaint to the practice they had failed to address the issues she raised.

Our investigation found, however, that the practice had correctly reported the outcome of the hospital tests to Ms C and that their response letter to the complaint was appropriate.

Other decisions involving A Medical Practice in the Tayside NHS B…

Reference	Date	Summary	Outcome
202409557	01 Sep 2025	C complained that the practice failed to provide them with reasonable care and treatment. C attended the practice with symptoms …	Not Upheld
202405245	01 Jun 2025	C complained that their GP practice failed to provide them with reasonable care and treatment. C attended the practice with …	Upheld
202203063	01 Apr 2024	C complained about the care and treatment that their late sibling (A) received from the practice. A attended the practice …	Upheld
202206891	01 Mar 2024	C complained about the care and treatment that they received from the practice prior to their diagnosis of an abdominal …	Upheld
202000192	01 Aug 2023	C complained about the practice's care and treatment of their parent (A) who died as a result of sepsis several …	Upheld

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A Medical Practice in the Tayside NHS Board area

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Other decisions involving A Medical Practice in the Tayside NHS B…