Source · SPSO (Scottish Public Services Ombudsman)

NHS 24

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201104097 Sector Health Category Admission, discharge and transfer procedures Decided 01 April 2012

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Care and discharge planning

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Summary

Ms C complained that NHS 24 refused to send an emergency ambulance to take her to hospital but instead referred her to the local out-of-hours service. She said that this was despite her step-daughter and her requesting an emergency ambulance.

Having obtained the recordings of the telephone calls during our investigation, however, it was clear that Ms C and her step-daughter did not request an ambulance nor did they raise objections to being advised to visit the local health centre.

We did not uphold this complaint.

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