Source · SPSO (Scottish Public Services Ombudsman)

East Lothian Council

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201102095 Sector Local Government Category complaints handling Decided 01 February 2012

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Complaint record keeping failures

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Summary

Mr C was dissatisfied with the council’s response to a complaint he raised with them about the time taken to reach a decision on planning applications. He complained that the council did not make clear whether his complaint had been upheld and did not provide reassurance that steps had been taken to ensure there would be no repetition of the situation.

We upheld Mr C's complaint. However, the council made clear in their responses to this office that the complaints had been upheld and that they had taken steps to ensure the situation would not recur, and so we did not make any recommendations to the council.

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East Lothian Council

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