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Highland NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201005315 Sector Health Category Communication, staff attitude, dignity, confidentiality Decided 01 August 2011

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Patient dignity and privacy Complaint record keeping failures Staff policy awareness

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Summary

Mrs C complained about the care provided to her by nursing staff during her stay at Raigmore Hospital. In particular she was concerned about the attitude of nursing staff and and about delays in attending to her needs. We did not find sufficient evidence to support her claims that the attitude of nursing staff was inappropriate and that they failed to attend to her needs within a reasonable time period. We noted, however, that although there was insufficient evidence to show what had happened the board had in any case apologised for any delays that Mrs C had experienced. We said that we would have considered this a reasonable outcome in the circumstances.

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View Decision Report 201005315 as a PDF (13.55 KB) Updated: March 13, 2018

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