Source · SPSO (Scottish Public Services Ombudsman)

Waverley Housing

SPSO (Scottish Public Services Ombudsman) No Decision Reached Reference 201004812 Sector Local Government Category Repairs and maintenance of housing stock (including dampness and infestations) Decided 01 August 2011

Care home maintenance delays Inflexible Local Authority Funding

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Summary

Mrs C complained that the housing association had delayed in carrying out a repair to her property. During consideration of this complaint, Mrs C raised a number of additional issues that had not been considered under the association's complaints process. This meant that the complaint had come to us too early. As a result, we closed it, to allow Mrs C to raise the additional issues with the association.

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Waverley Housing

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