Summary
Mrs C complained that the housing association had delayed in carrying out a repair to her property. During consideration of this complaint, Mrs C raised a number of additional issues that had not been considered under the association's complaints process. This meant that the complaint had come to us too early. As a result, we closed it, to allow Mrs C to raise the additional issues with the association.
Related reading
View Decision Report 201004812 as a PDF (13.34 KB) Updated: March 13, 2018