Source · SPSO (Scottish Public Services Ombudsman)

Comhairle nan Eilean Siar

SPSO (Scottish Public Services Ombudsman) Partly Upheld Reference 201002384 Sector Local Government Category handling of application (complaints by opponents) Decided 01 October 2011

View Comhairle nan Eilean Siar scorecard

Full decision

Summary

The complainant, Mr C, lives next to a hospital. The local NHS board decided to site a new dental teaching and treatment facility in a location adjacent to the rear of his home. Mr C made four allegations concerning the unsatisfactory handling of the planning application, including unnecessary delay in informing him of the decision, the council's handling of variations from the approved plans, and their handling of his complaints and request for information.

Our investigation upheld one aspect of the handling of Mr C's objections to the plan, namely that the council delayed unduly in informing Mr C of the decision to grant consent and alerting him to the conditions imposed. We also partially upheld the complaint that the council dealt unsatisfactorily with his complaint and requests for information.

Related reading

View Decision Report 201002384 as a PDF () Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Comhairle nan Eilean Siar

Reference Date Summary Outcome
202000231 01 May 2022 C is an advocate for A who is a parent of child B. C complained to the Comhairle about the … Upheld
201911779 01 Nov 2021 C, a support and advocacy worker, complained on behalf of the late A and their family. A had complex care … Not Upheld
201903840 01 Dec 2020 C, parents to two children with additional support needs, complained about the social work service provided by the council. C … Upheld
201502504 01 Feb 2016 Mrs C complained about the council's handling of her social work complaint. We found that the council did not follow … Upheld
201402826 01 Oct 2015 Ms C built a new house. A planning application was submitted for another new house to be built on the … Partly Upheld
View all decisions for this organisation